How does planned parenthood measure patient satisfaction?

Planned Parenthood measures patient satisfaction through a variety of methods, including:

1. Patient surveys: Planned Parenthood regularly conducts surveys of its patients to assess their satisfaction with the services they have received. These surveys typically include questions about the patient's experience with their provider, the quality of care they received, and their overall satisfaction with Planned Parenthood.

2. Customer service feedback: Planned Parenthood also collects feedback from patients through its customer service department. Patients can contact the customer service department with any questions or concerns they have about their experience with Planned Parenthood. This feedback is used to identify areas where improvements can be made.

3. Online reviews: Planned Parenthood patients can also leave reviews of their experiences online. These reviews can be found on websites such as Yelp, Google, and Facebook. Planned Parenthood uses this feedback to track its progress in improving patient satisfaction.

4. Focus groups: Planned Parenthood sometimes conducts focus groups with patients to gather in-depth feedback about their experiences. These focus groups can be used to identify new ways to improve patient satisfaction.

Planned Parenthood uses the data it collects from these various sources to track its progress in improving patient satisfaction. The organization is committed to providing its patients with the highest quality of care, and it uses patient satisfaction data to ensure that it is meeting its goals.