Planned Parenthood Patient Satisfaction: How They Measure It

Planned Parenthood measures patient satisfaction through multiple methods:

1. Patient surveys: Regular surveys assessing provider experience, care quality, overall satisfaction.
2. Customer service feedback: Patients contact customer service with questions/concerns; feedback identifies improvement areas.
3. Online reviews: Patients leave reviews on Yelp, Google, Facebook; used to track satisfaction progress.
4. Focus groups: In-depth feedback sessions to uncover new improvement opportunities.

Data from these sources tracks progress toward providing highest-quality care.