American Girl Doll Repair: Step-by-Step Guide to Hospital Service

How to Send Your Doll for Repair

1. Log into your American Girl account at americangirl.com.
2. Go to My Account → My Products.
3. Select the doll needing repair.
4. Click Return/Exchange and follow on-screen instructions.
5. Provide doll's name, serial number (inside neck), and detailed issue description.
6. Choose repair or replacement (if eligible).
7. Print prepaid shipping label (shipping cost not included in repair fee).
8. Pack doll securely; include order confirmation.
9. Drop off at authorized carrier (UPS/FedEx).

What to Expect

• Timeline: 4–8 weeks typical; longer during peak seasons.
• Tracking: Online status updates via your account.
• Confirmation: Email when doll received at hospital.
• Cost: Varies by repair type; estimate provided before work begins.
• Return shipping: Customer responsible unless covered by warranty.

Tips

• Remove all clothing/accessories unless they need repair.
• Photograph doll before shipping for documentation.
• Consider "Doll Hospital" keepsake box for sentimental items.

For vintage or discontinued dolls, consult the "Doll Hospital" FAQ for special handling.