HCAHPS Initiative: Goals and Impact on Patient Care

Broad Goals of HCAHPS

• Improve patient safety & care quality: Survey identifies improvement areas from patient feedback.
• Create a patient-centered system: Gives patients a voice; hospitals adapt care to patient needs.
• Reduce costs: Efficiency gains lower readmissions and complications, saving money.
• Enhance overall quality of life: Positive care experiences correlate with better life satisfaction.