911 Protocol for Suicide Threat Response: A Step-by-Step Guide

911 Protocol for Responding to a Suicide Threat

Step 1: Assess the Situation

- Determine if the caller is in immediate danger.

- Ask if the caller has a plan to harm themselves.

- Ask if the caller has access to weapons or other means of self-harm.

Step 2: Provide Emotional Support

- Listen actively to the caller and empathize with their distress.

- Offer words of encouragement and hope.

- Remind the caller that they are not alone and that help is available.

Step 3: Connect the Caller to Resources

- Provide the caller with the contact information for a local crisis hotline or mental health service.

- Encourage the caller to reach out for help and let them know that there are people who care about them.

- If the caller is unable or unwilling to reach out for help, call the police or mental health crisis team for assistance.

Step 4: Follow Up

- Follow up with the caller to see how they are doing.

- Offer your continued support and encouragement.

- If the caller is still in crisis, connect them with additional resources or call for emergency assistance.

Remember, if the caller is in imminent danger, call 911 immediately.