Colonial Hospital Income Policy: Claim Filing Guide & Required Information

How to File a Claim

If you need to file a claim on your Colonial Hospital Income policy, you have several options:

Contact Methods

• Phone: Call Member Solutions toll-free at 1-800-233-2204 (available 24/7, 7 days a week)
• Online: Access claim forms through your online account portal
• Mail: Complete the claim form and send to:
  Colonial Life & Accident Insurance Company
  ATTN: Claims Department
  P.O. Box 222294
  Charlotte, NC 28222-2294
• Fax: Send claims to [phone]

Required Information for Claim Submission

When filing, you'll need to provide:

• Your policy number
• Full name of the insured person
• Date and location of the accident or hospitalization
• Description of the injury or illness
• Names of hospitals or doctors providing treatment
• Amount of medical bills and other incurred expenses
• Any other relevant supporting documentation

Claim Processing

Upon submission, Colonial will review the claim and issue prompt payment either to you or directly to your healthcare provider.

Related Claim Forms

You may also need these specific forms depending on your situation:

• Accident or Illness Claim Form
• Disability Income Claim Form
• Supplemental Health Insurance Claim Form
• Life Insurance Claim Form
• Waiver of Premium Claim Form