Kaiser Permanente Services: Integrated Care Model Overview

Kaiser Permanente (KP) operates a fully integrated managed care consortium: health plan + hospitals + medical group (Permanente Medical Groups). Services span:

Core Clinical Services

• Primary Care: Preventive, chronic disease management, same-day/next-day access, 24/7 telehealth/e-visits, team-based (MD, NP, PA, RN, pharmacist, behavioral health).
• Specialty Care (50+): Cardiology, oncology, orthopedics, dermatology, neurology, etc. Referral from PCP; e-consults expedite.
• Mental Health: Psychiatry, therapy (individual/group/CBT), addiction medicine, child/adolescent, perinatal; integrated with primary care.
• Hospital & Surgical: 39 hospitals (CA, CO, GA, HI, MD, OR, VA, WA, DC); ER, inpatient, complex surgery, transplant (select regions).
• Emergency/Urgent Care: 24/7 ER; urgent care centers; nurse advice line.

Ancillary & Support Services

• Pharmacy: 1,000+ on-site pharmacies; mail order; formulary management; clinical pharmacists in clinics.
• Optical & Dental: Vision exams, glasses/contacts; dental plans (separate or embedded).
• Labs/Imaging: On-site, same-day results in EHR.
• Home Health/Hospice/DME: Continuum for aging/chronic illness.

Health Plan Products

• Employer HMO/EPO/POS; Medicare Advantage (highly rated); Medicaid (select states); Individual/Exchange.

Digital & Wellness

• kp.org / KP app: appointments, messaging, records, Rx refills, video visits.
• Wellness coaching, classes (nutrition, exercise, stress), digital therapeutics.

KP's capitation model aligns incentives for prevention, coordination, and value.