How do I Get a New Card for Keystone Health Plan East?

Customers of Keystone Health Plan East--a health maintenance organization (HMO) insurance plan under Independence Blue Cross--need to show their identification cards to receive health services or fill prescriptions from plan providers. If you lose your Keystone identification card, you can get a replacement within 30 days. You can also request your card if you do not receive it within 30 days of enrolling.

Instructions

• 1

  Collect the personal information of the card holder, including full name, date of birth, Social Security number and employer.

• 2

  Call or write to Keystone, provide all your information from Step 1, and explain that you need replacement cards or that you never received a card after enrolling. Or go into the member's area of the Independence Blue Cross website, and fill out the form for getting a replacement card.

  Keystone Health Plan East

  1901 Market Street

  Philadelphia, PA 19103

  1-800-227-3114

• 3

  Contact Keystone again if you do not receive your card within 30 days.