How to Get Through to Customer Service at PeachCare

If you've ever called a large company's published phone number, then you're likely familiar with the concept of a "phone tree," a hierarchical directory that requires you to answer a series of prompts using a touch on your keyboard to access the person or information you desire. If you're the parent of a child receiving PeachCare health benefits in Georgia and need to speak with a customer service representative, navigating through a phone tree may cause you additional, undue stress. Getting through to a "real person," however, is quick and easy if you know which buttons to press in advance.

Instructions

• 1

  Call PeachCare's toll-free number at 1-877-427-3224 and wait for the call to connect. Press "1" for English or "2" for Spanish. Please note that representatives are only available 7:30 a.m.-7:30 p.m., Monday-Friday.

• 2

  Indicate which type of PeachCare customer you are. Press "1" if you are an existing customer, "2" if you would like to become a customer and "3" if you are a former customer and are interested in reinstating your benefits.

• 3

  Connect your call to the appropriate customer service representative for your customer status. If you are an existing customer, press "9" to speak with a customer service representative. If you would like to become a PeachCare customer, press "5." Press "2" if you are a customer who has lost or canceled your access and would like to reinstate them.