How to Cancel EarthLink Service: Step-by-Step Guide

Follow these steps to cancel EarthLink internet or email service:

By Phone (Fastest)

1. Call 1-800-327-8454 (1-800-EARTHLINK).
2. Provide account number and last name for verification.
3. Request cancellation; confirm effective date.
4. Ask for confirmation email and reference number.
5. Service typically disconnects next business day.

By Mail

1. Write letter including:
   • Account number
   • Full name and address on account
   • Requested cancellation date
   • Signature
2. Mail to:

   EarthLink, Inc.
   P.O. Box 1999
   Atlanta, GA 30301

3. Processing: 5 business days after receipt; confirmation emailed.

Important Considerations

• Contract early termination fee (ETF): May apply if under term agreement; amount depends on remaining months.
• Outstanding balance: Must be paid; unpaid balances sent to collections.
• Unused prepaid time: Typically forfeited; no prorated refunds.
• Email: EarthLink email addresses deactivated upon cancellation; back up data first.
• Equipment: Return leased modem/router per instructions to avoid charges.

Before Cancelling

• Compare new provider offers (promotional pricing, contract terms).
• Schedule new service installation to overlap (avoid gap).
• Document all communications (date, representative name, confirmation #).